refund policy

1. Eligibility for Refunds

Our policy complies with the regulations set forth by the European Union and Spanish law. Customers are entitled to a refund under the following conditions:

1.1 The item is returned within 14 days of receipt.

1.2 The item is in its original condition, unused, and with all original packaging and documentation.

2. Non-Refundable Items

We do not accept returns or provide refunds for:

2.1 Custom-made or personalised items.

2.2 Items that have been used, damaged, or altered in any way.

2.3 Items without original packaging or missing documentation.

3. Procedure for Returns and Cancellations

To initiate a return or cancel your order within the 14-day period:

3.1 Contact our customer service team at [email protected] within 14 days of receiving your item or placing your order.

3.2 Provide your order number, a detailed description of the issue or reason for cancellation, and any supporting documentation or images if applicable.

3.3 Await further instructions from our team regarding the return process.

4. Return Shipping

4.1 Customers are responsible for the cost of return shipping.

4.2 We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

5. Inspection and Approval

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. This process typically takes up to 14 business days.

6. Refund Process

If your return is approved, a refund will be processed to your original method of payment within 14 business days. The time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer.

7. Exceptions and Special Conditions

If the item is defective or damaged upon arrival, please contact us immediately at [email protected] with your order number and detailed images of the defect or damage.

Refunds for defective or damaged items will be processed once the defect or damage is verified by our team.

8. Contact Information

For any questions regarding our refund policy, please contact us at:

• Email: [email protected]
• Phone: +34 676 635 826